WEBVTT

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So when was the last time
that you wrote a handwritten note?

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It's probably been a while.

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[The Way We Work]

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Technology has changed
the way we communicate.

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We send emails, not letters,

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text messages, not phone calls.

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We order delivery instead of
cooking dinners in our kitchen.

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All in the name of efficiency.

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But here's the point.

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Technology has made it
easier to communicate.

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But it hasn't made it easier to connect

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with other human beings.

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I've found that the secret to connecting

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in the high-tech, fast-paced
world that we live in,

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is doing a few small things
the old-fashioned way.

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Write a letter.

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I've written thousands
of handwritten notes.

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Thanking people for advice,
thanking them for an interview.

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It just puts that extra effort
to show someone that you really care

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and that you're willing
to go above and beyond.

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Some advice for writing a thank-you letter
is to really make it clear

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to the person that you're writing to

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the impact that they
have had on your life.

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Talk about something specific.

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Like "Thank you
for the advice that you gave me.

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It's because of the advice you gave me,
that I am now doing x."

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People are looking to make a difference.

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And so if you can show someone
that they've really had an impact

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on the life that you're living,
the life you're pursuing,

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it could have a huge impact.

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Pick up the phone and dial.

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We've hired thousands of employees.

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And I've personally called
every single one of them

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to welcome them to the Compass family.

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I'm able to set the tone
of really what I want the company to be.

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Where, you know,
people go above and beyond

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to make people feel welcomed
and to give people a sense of belonging.

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And sometimes I call people
on their last day of work.

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When people leave,
sometimes they're more transparent

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than they ever were when they
were still at the company.

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And so it's a great opportunity
to get feedback

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that is very hard to get otherwise.

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Ask interesting and meaningful questions
when you get outside of the office.

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When I'm traveling the country,

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every night I'll have dinner
with people in the company.

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And I like to ask questions like
"What's your underlying motivation?

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What's something that's happened
this week that meant a lot to you?"

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And when you go around the table,

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and people really open up
and are able to engage,

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it sets a different tone.

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When people come back to the office,

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they can see each other
and they know each other in a deeper way.

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Answer questions with honesty.

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You know how it feels
when you go into an elevator

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and someone says, "How was your weekend?"

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It could've been the best weekend ever,
you could've met the love of your life,

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and you would say, "Good, how was yours?"

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If you want to connect with people,
then you have to open up.

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I'm not always that good at it,
and I imagine most people aren't.

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But that's why being open
stands out so much,

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because most people aren't.

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Turn the video on.

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I would always recommend
a videoconference over a phone call.

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Because that's when you can see
the real personality come out.

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When you're on video,
you're forced to be present.

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It's almost a forcing mechanism
to be in the moment.

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Nobody succeeds alone.

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The more you can take time

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to develop genuine,
authentic relationships,

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the more you're going to be able
to realize your dreams.

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You're going to be able to take big risks
and know that there's a network of people

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to cheer you on
and to support your efforts.